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Monday 12th November
Joint BCS IRMA SG / IT Faculty ICAEW
meeting
10.00 to 16.15
at ICAEW, Chartered Accountants’
Hall,
Moorgate Place, Moorgate, London EC2
tel 020 7920 8100
Programme
10:00 – 10:10 Organisers’ &
chairman’s introduction, by John Bevan, chairman BCS IRMA SG
10:10 – 10:55 British Midland’s
experience of outsourcing, by Richard Dawson, IT Director
This session will concentrate on what,
why, and how, covering expected benefits and an assessment of
potential risks
10:55 – 11:15 Coffee break
11:15 – 12:00 Successful Outsourcing
– keys to mutual benefit realisation, by Stuart Payne, Principal
Consultant and Non-executive Director, Morgan Chambers plc
Drawing on experience as both a senior
outsourcing vendor executive and consultant, Stuart will discuss the key
strategies, practices, tools and behavioral attributes which will foster
long term outsourcing success and fitness for purpose. Topics will
include: maintaining contract alignment with changing business needs,
balancing risk and reward, and the principles of effective contract and
relationship management.
12:00 – 12:45 Outsourcing contract
issues, by Michael Chissick, head of information technology law and
partner at leading City law firm Field Fisher Waterhouse
The session will provide an overview of
some of the key legal issues in outsourcing contracts. Michael
will look at structure, Service Level Agreements, exit management, IPRs,
warranties and provide examples of good practice from both supplier and
customer perspective.
12:45 – 13:55 Buffet lunch
13:55 – 14:25 BS 15000 – why we
developed it and how it helps outsource IT services, by Shirley
Lacy, ConnectSphere, BCS representative on the BSI IT Service Management
committee.
IT service management best practices and
processes are enablers for better customer services - whether you are an
internal supplier with some outsourced services or a commercial IS
services company. Shirley has experience of working in both worlds and
she will cover the opportunities and benefits that BS15000 offers across
the IT service management supply chain.
14:25 – 15:10 "Is it time for
realism - or project failure", Paul Diamond, Director Risk and
Advisory Services, KPMG
Projects continue to fail for a variety
of reasons, despite advice coming from a variety of camps, including the
Government. Is there still a basic lack of realism in the business
cases to get these projects going? Do people still really want
everything for nothing in terms of what they have to pay suppliers
etc? This session will explore the risks, threats and reasons
behind these questions, provide some practical steps to address them,
and give some real life examples of getting it wrong & getting it
right!
15:10 – 15:30 Tea break
15:30 – 16:15 BT’s experience of
outsourcing software development to India, Mr Brian Giffen, CIO BT
Group, British Telecommunication plc
The session will outline the advantages
that BT has gained over the past 12 years by working with their partners
in India. Brian will share his experiences and personal perceptions from
working with partners such as Mahindra-British Telecom Ltd, whose
representative Kiron Gupte will also be present to help answer delegate’
questions.
Fee: £75 (plus VAT) – for members of
BCS IRMA(CASG), ISSG, IT Faculty & ISACA
Others: £100 (plus VAT), or join one of
the co-operating groups
The fee covers both lunch and a full
printed delegate’s pack with speakers’ notes.
To book a place contact Gary Picon at The
IT Faculty, ICAEW, Chartered Accountants’ Hall, PO Box 433, Moorgate
Place, London EC2P 2BJ. Tel 020 7920 8481. Fax 020 7920 8657. Email gpicon@icaew.co.uk
Cheques should be made payable to CHARTAC
and forwarded with this booking form.
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Whilst the organisers will take
reasonable steps to arrange to deliver the seminar as it is described
above, they cannot guarantee to do so if caused by circumstances beyond
the control of the organisers. |
